FAQ
Your questions, our answers
Collection, piercings, ordering, delivery, materials and care: everything you want to know before styling your ear.
The collection
What is Fragments of Life?
Odelà's first collection: 18 pieces, earrings and piercings. Fragments, for refined jewelry. Of life, for your everyday life.
Where does the inspiration for the collection come from?
Hand-drawn, the collection draws inspiration from the elegance of royal women: the curves of crowns and the brilliance of period chandeliers.
Can I buy a single item or a pair?
Earrings are available individually or as a pair. Piercings are sold individually.
Should I choose “left” or “right”?
No! All our pieces are designed to be worn in either the left or right ear. There is no need to specify a side when ordering.
How does online trying works?
With Try it on yourself, you customize your ear directly online: you add, remove, change your mind, start over, before ordering. Zero pressure.
Wearing your piercings
Do you need specific piercings to wear the jewelry?
It depends on the piece. Some earrings are worn with a single piercing, while others require two. Each piercing indicates where it is worn (helix, flat, conch, rook, daith, or tragus). Biarritz is a faux conch piercing: it is worn without a piercing.
How do I know if my piercing bar is the right length?
Our bars are designed for healed ears and fit the majority of ears. They measure 6 mm for gold and 8 mm for silver. If your cartilage is thicker than average, the bar may seem a little short: if in doubt, check with your piercer.
Can I wear an earring instead of a piercing?
This is not recommended. A piercing bar is 1.2 mm thick, compared to 0.8 mm for an earring. An earring is not designed for this use and its butterfly backs are less comfortable.
Above all, a piercing hole is wider than an earring post: if it accommodates an earring, it may tighten and you may no longer be able to put a piercing back in later.
The launch
What is the free tote bag?
The first 150 orders will receive a free Odelà tote bag from the campaign.
Commander
Has my order been successfully placed?
Yes, as soon as you receive the order confirmation email. Haven’t received it? Check your spam or junk folder.
When will I be charged?
Your account is charged as soon as your order is placed and the payment is confirmed.
Do you offer gift cards?
Yes! The Odelà gift card ranges from €20 to €200 (custom amounts available by request via email). It is valid for one year, can be used in multiple installments, and is delivered by email with a personalized message.
Delivery and tracking
How much is shipping?
€3.99 in France, free with purchases of €60 or more.
How long does it take for my order to ship?
Your order is prepared and shipped within 24 hours. During periods of high demand, this timeframe may be slightly extended.
What is the delivery time?
3 to 5 business days.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
I live overseas, do you deliver to my area?
Yes, we deliver to Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, and all French overseas territories at the same rate as mainland France: €3.99, with free delivery on orders over €60. Please allow 4 to 7 days for delivery.
Will I have to pay any fees upon arrival?
For overseas territories and countries outside the European Union, local taxes (sea toll, local VAT, customs duties) as well as potential customs clearance fees may be charged to you upon delivery of your package. These are not included in the price displayed on the website and remain your responsibility.
In mainland France, Monaco, and the European Union, no additional fees apply.
What happens if I refuse to pay the fees upon arrival?
The package was returned to us. We are refunding your order, but the shipping and return costs are deducted from the refund amount.
Materials and warranty
What materials are the jewelry made of?
In 925 silver or 18-karat gold-plated ASTM F136 titanium. 925 silver is a precious metal that is naturally white and shiny. 18-karat gold plating provides a warm golden finish.
Do your jewels contain nickel?
No. 925 silver and ASTM F136 titanium are biocompatible materials and are guaranteed nickel-free: our jewelry is designed for sensitive skin.
Do my silver jewelry pieces have a hallmark?
Absolutely. Every piece of 925 silver has a hallmark of responsibility. The 925 hallmark indicates that the alloy contains 925 parts of pure silver per 1,000.
Are my jewels guaranteed?
Yes, your Odelà jewellery is covered by a one-year warranty against manufacturing defects. Loss is not covered by the warranty.
This commercial warranty is in addition to the statutory warranties, which apply in all cases: the legal guarantee of conformity for 2 years from delivery, and the guarantee against hidden defects.
I noticed a darker area on the post of my gold earring, is that normal?
Yes. Our gold earrings are made of 18-karat gold-plated titanium. During plating, the butterfly back stays on the post: the small part of the post hidden under the butterfly, behind the earlobe, may therefore show the bare titanium, which is darker.
This is not a manufacturing defect: it affects neither the quality of the plating nor comfort, and titanium remains hypoallergenic. The visible part of your jewellery is fully gold.
What is IP plating?
IP (Ion Plating) is a technique that bonds a thin layer of gold to the jewelry through ionization in a vacuum. More durable than traditional plating, it adheres better to the metal and wears down much more slowly: your jewelry retains its golden color for much longer, even with everyday wear.
Maintenance
Can I wear them every day, in the shower?
Yes, they are designed for everyday use and are suitable for contact with fresh water. Dry them with a soft cloth after contact with water.
Can I swim in the sea with it?
Over time, salt water can damage gold plating and tarnish jewelry. After swimming, rinse your jewelry with fresh water and dry it.
My silver jewelry has tarnished; is that a defect?
No, it is not necessarily a manufacturing defect. Silver is a precious metal that can oxidize and tarnish when exposed to air, moisture, perspiration, and certain products.
How to restore shine to silver jewelry?
Clean it with a soft cloth suitable for silver and an appropriate cleaning product. Rinse with fresh water if necessary and dry thoroughly. Avoid abrasive methods or unsuitable products, which could damage the jewelry or any plating.
Manufacturing and commitments
Where is your jewelry made?
Our creations are conceived and hand-drawn in Biarritz, then manufactured by our partner workshops in Asia, selected for their expertise in fine jewelry and their work with titanium.
Why do gold and silver come from different workshops?
At Odelà, gold and silver do not come from the same workshop: each has its own, with its own expertise. A detail may vary slightly from one model to another depending on the material chosen. For the rest, everything is true to the dimensions indicated on each product page.
How often do you release new collections?
We prioritize quality over quantity: a maximum of two collections per year, complemented by a few occasional capsule collections. This allows us to offer thoughtfully designed pieces rather than following the fast fashion cycle.
Any other questions?
We are here to help you
Write to us, we’ll be happy to get back to you.
